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3.6 | 1336 Reviews

23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield™ Finish

KitchenAid KRFC704FBS

Available in 2 Color(s)

Features

  • Freezer drawer with tiers, dividers and areas for small or flat items
  • Exterior Ice and Water Dispenser designed to support food prep
  • FRESHSEAL bin to hold dairy items or isolate food with strong odor
  • Pantry drawer with presets for meat/fish, drinks, wine and deli/cheese

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.625"
  • Height: 71.875"
  • Depth: 31.5"
  • Energy Star Rated: No
  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Image Feature

Platinum Colored Interior with Metallic Accents

brings premium style inside the refrigerator to complement the quality ingredients you keep on hand. Sleek silver colored walls accented by metallic trim on shelves, drawers and door bins offer a step up from the standard white interior.

Image Feature

PrintShield™ Finish

Resists smudges and fingerprints on the microwave. You can easily wipe it down with water and a soft cloth, so you're spending less time cleaning in the kitchen and more time cooking.

3-Tier Self-Close Freezer Drawer with Extend-Freeze Setting Is a self-close freezer drawer that organizes items on three levels with features like a divided lower drawer, pizza pocket, small-item drawer and flat-item shelf. An Extend-Freeze setting helps keep food at its best by reducing freezer burn.

Exterior Ice and Water Dispenser Features intuitive controls to easily access functions. The water dispenser is positioned just right to easily fill cups, pitchers, pots and more during food preparation and the ice maker provides more premium, smaller ice cubes.

FreshSeal™ Dairy Bin Features a gasket seal to help extend freshness and preserve the flavor of butter and other dairy items. This bin can also be used to store foods with strong odors so they do not affect other items.

Full-Extension Self-Close Custom Temperature-Controlled Pantry Drawer Features four presets so you can customize temperature for meat/fish, cold drinks, deli/cheese and wine. Enjoy the effortless feel of self-close glides plus full-drawer extension.

Full-Extension Self-Close FreshSeal™ Crispers Maintain optimal humidity levels to help keep produce at peak freshness. Brightly lit drawers open fully so you can see and easily access all your items.

Full-Extension Self-Close Pull Out Tray is ideal for large platters. The tray comes in a moisture- and stain-resistant premium wood-look finish and removes for easy cleaning. Full-extension allows easy access and self-close glides provide effortless movement, even when fully loaded.

In-Door-Ice® System Adds interior room in the refrigerator with a slim-profile ice bin that mounts on the inside left door, keeping it out of the refrigerator compartment. This space-saving design leaves room for two additional door bins ideal for condiments and cans.

Measured and Favorite Water Fill Displays and automatically dispenses water in ounces, cups or liters. You can choose from three programmed settings to pour a measured amount. Plus, two custom presets can be programmed for items you frequently fill like a coffee pot or water bottle.

Panoramic LED Lighting Provides increased visibility to your ingredients with strips of lighting on the sides, ceiling and back of the refrigerator, as well as in the crisper and pantry.

Platinum Colored Interior with Metallic Accents brings premium style inside the refrigerator to complement the quality ingredients you keep on hand. Sleek silver colored walls accented by metallic trim on shelves, drawers and door bins offer a step up from the standard white interior.

Preserva® Food Care System Provides the height of food preservation with two independent cooling systems plus a Produce Preserver to help keep food at its peak.

PrintShield™ Finish Resists smudges and fingerprints on the microwave. You can easily wipe it down with water and a soft cloth, so you're spending less time cleaning in the kitchen and more time cooking.

Removable Door Bins with Metal Accents Offer the ideal refrigerator-to-table solution because they're easily removed from a metal base, making them perfect for carrying condiments or other ingredients to the table. The bins are dishwasher safe for easy cleaning.

Slide-Away Shelf features a versatile design that allows three-quarters of the shelf to retract to accommodate taller items, such as wine bottles, up to 16.75 inches. This flexibility offers tall-item storage space and helps optimize organization.

Three Full-Width Adjustable Shelves Offer 2 levels of adjustment for each shelf with a simple flip of a lever. The full-width, flush design allows for maximum visibility and easy cleaning and helps this refrigerator offer the most shelf space in its class.

Under-Shelf Prep Zone Utilizes empty space beneath the shelf to create a prep zone ideal for dough, desserts or marinating meats. 6" x 10" x 2" slide-out pan is oven- and dishwasher-safe, and easily transitions from fridge to oven so you can stay in the creative flow.

Features

  • Freezer drawer with tiers, dividers and areas for small or flat items
  • Exterior Ice and Water Dispenser designed to support food prep
  • FRESHSEAL bin to hold dairy items or isolate food with strong odor
  • Pantry drawer with presets for meat/fish, drinks, wine and deli/cheese
  • Full-extension drawers maintain ideal humidity for produce freshness
  • Full-extension pull-out tray is ideal for large platters
  • IN-DOOR-ICE system has slim design to allow for extra door bins
  • Measured/Favorite Water Fill has programmed settings and custom presets
  • LED lights on sides, ceiling, back and in drawers
  • Platinum Colored Interior with Metallic Trim adds premium style inside
  • PRESERVA Food Care System offers the height of food preservation
  • PRINTSHIELD Finish resists smudges and fingerprints
  • Removable door bins ideal for carrying ingredients to the table
  • Slide-away shelf retracts to accommodate tall items
  • Full-width shelves offer easy cleaning and maximum visibility
  • A slide-out pan for prep that is oven and dishwasher safe
Certifications
Ada Compliant No
Cee Tier Rating Not Rated
Energy Rating 739
Prop65 CA
Ul Yes
Ule Environmentally Preferred Certified Passed 60 point AHAM (Association of Home Appliance Manufacturers) Sustainability Standards
Controls
Automatic Defrost Yes
Control Location Exterior Dispenser; Side Door
Control Lockout Yes
Cooling Type Dual Evaporator
Door Ajar/open Alarm Yes
LCD Touch Screen No
Max Cool/fast Cool Yes
Sabbath Mode Yes, Models produced from October 2019 may require a software update to ensure the Sabbath Mode feature works as intended. Call
Details
Door Style Configuration French Door
Installation Configuration Freestanding
Refrigeration Configuration Refrigerator
Refrigerator Type French Door
Dimensions
Product Height 71.875
Height To Top of Door Hinge 71.875
Carton Height 75.6
Gross Weight 375
Height To Top of Cabinet 70.875
Carton Width 38.5
Product Depth 31.5
Depth Excluding Doors 24.375
Cabinet Width 35.625
Cutout Depth 25.375
Cutout Height 72
Depth Closed Excluding Handles 28.875
Depth Closed Including Handles 31.5
Dispenser Options Control/Child Lock; Favorite Fill; Filtered Water; Measured/Metered Fill; Night Light
Dispenser Type Exterior Ice and Water
Carton Depth 32.5
Cutout Width 36
Net Weight 357
Product Width 35.625
Exterior Details
Base Grille Color Black
Cabinet Color Black
Cabinet Finish Textured
Counter Depth Yes
Door Color Black Stainless Steel
Door Finish Smooth
Door Style Contour
Handle Color Stainless Steel
Handle Material Metal
Handle Type Reach Through Handle
Hidden Hinge Yes
Filter Details
Air Filter Indicator/reset Yes
Fresh Flow Air Filter Included Yes
Produce Preserver Yes
Water Filter Indicator/reset Yes
Water Filter Location Interior
Water Filter Part Number EDR2RXD1
Freezer Details
Freezer Compartment Type Slide-Out Door 3 Tier
Freezer Door Bins Pizza Pocket
Freezer Door Type Pull-Out
Freezer Drawer/basket 1 Full Width Lower Plastic; 1 Full Width Upper Plastic
Freezer Lighting LED
Freezer Number of Shelves 1
Freezer Shelves 1 Sliding Partial Width Glass
General
Energy Star® Qualified No
Icemaker Details
Icemaker Factory Installed
Icemaker Location Refrigerator Door
Types of Ice Crushed/Cubed
Refrigerator Details
Conventional Shelves 1 Slide-Out - Wood Finish
Deli Drawer No
Humidity-controlled Crispers 2 Half-Width
Liner Finish Platinum
Non Climate Control Drawers None
Number of Doors 3
Number of Interior Shelves 4
Pantry Drawer Yes
Refrigerator Door Bins 1 Dairy; 1 Fixed Full-Width Gallon; 3 Adjustable Gallon; 3 Fixed Full-Width
Refrigerator Lighting LED
Spill-proof Glass Shelves 1 Slide Out Full Width; 1 Tuck Shelf w/Wood Finish; 2 Adjustable Full Width
Supplementary Containers Herb Tender™ Container; Utility Compartment
Temperature-controlled Drawers 1 Full Width Pantry
Smart Compatibility
Connectivity No
Works With No
Warming Drawer Details
Temperature Range 33F to 45F

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.625"
  • Height: 71.875"
  • Depth: 31.5"

  • Features

  • Energy Star Rated: No

  • Capacity

  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.6 out of 5

63% of reviewers recommend this product.

1 Stars

Great for storing WARM PRODUCTS!

ChipOICU812 9/15/2026

Remodeled our kitchen and purchased this unit through our contractor Aug 2020? Fridge stopped working and serviced 5-6 times with all food lost each time. Refrigerator was replaced brand new same model by whirlpool March 2025. Refrigerator stopped working again Sept 2026 with another total loss of food. Are we the most unlucky people with complete failure of 2 of these units OR is this refrigerator just a COMPLETE DESIGN FAILURE?? I™€™ll go with DESIGN FAILURE!! Just purchased a new garage refrigerator for a back up and it absolutely is NOT a KitchenAid!!
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Terrible products

Hong Nhung 9/3/2026

Kitchenaid is known for top quality products, but I'm very disappointed with this refrigerator. It's been only a couple months and I already have issue with temperature controls. It keeps frosting my fruits, vegetables, etc. I followed the directions from Kitchenaid website by adjusting the temperature, clearing out foods, but it did not help at all. I called support and now I have to wait for 3 weeks because the parts are not available. Most people say you get what you pay for, but this is not the case, very frustrating.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Hardly Makes Any Ice

Peg63 8/10/2026

It was the most expensive unit on the sales floor and we thought we'd bought a beautiful new refrigerator earlier this year. We had it installed by Home Depot. Imagine our surprise when we found out it only produces a minor amount of ice each day! And they are tiny cubes that melt almost immediately. Make one smoothie in the morning and you might have a few tiny ice cubes by the end of the day. It's been over 100 degrees here for weeks and we need to buy bags of ice for our cold drinks. We're very disappointed with this refrigerator!
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Features

jimboy 7/25/2026

This refrigerator is much better than the LG we had, in terms of storage capacity and shelf flexibility. We really like the small ice cubes and ability to make them in a sort amount of time. The temperature of the freezer, crisper and fridge are spot on with the settings. We got the black fingerprint finish to match the other appliances in the kitchen.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Horrible experience with this model!

MSB26 7/11/2026

Worst appliance and experience we™€™ve ever had! It broke down within the first 1.5 months of ownership. $200 of food was ruined. Repair person KitchenAid sent said a new part would be 3-4 weeks. As we have a small child and require refrigerated medication, we had to go out and spend $800 on a garage fridge. Since then, we™€™ve been through 2 more compressors and some other repairs. The repair guy has been to our house at least 6 times in a year. After the last ™€œfix™€ temperature started jumping all over the place until it died completely (was at room temperature). We™€™ve been without a fridge for a week now and still no one has contacted us about a replacement and it was still under warranty when it died. We™€™ve called to check on it and KitchenAid said they haven™€™t finished their ™€œinvestigation™€. I™€™m not sure what there is to investigate as this thing is as dead as a door nail!! We feel like they already knew this product was faulty and we see now where this model is being discontinued so that tells you something. We feel like they were stringing us along providing band-aid fixes in hopes it would remain operational until the warranty ran out. Customer service was a complete joke and we have no confidence in their engineering team with products coming off the line like this. A 1-star rating is much too generous for the hassle and unexpected costs this fridge has brought.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

HORRIBLE QUALITY. DO NOT BUY!

dustin0505 7/10/2026

The quality of this refrigerator is horrible. It makes an incredibly loud noise any time the compressor runs. I was told by the repair service that this is just what these refrigerators do and that there is nothing that can be done to fix it. Parts started breaking after about a year of normal use. The rubber gasket around the door is falling apart, and the plastic brace on the top shelf cracked and now hangs down in the back of the refrigerator. I regret wasting so much money on this appliance, and I hope other customers can avoid making the same mistake I did.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

2 Stars

You should offer some goodwill

elang 7/7/2026

we loved this fridge for 5 years, but at 5 years and two weeks it stopped working, service call determined that it was going to be about a $1200 repair. Called and spoke to someone at KitchenAid and they said sorry its out of warranty
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

kitchen aid krfc704fbs03 6/15/2026

the ice maker needs constant up kept to keep it working! the door switch in the ice maker in the door and freezer box both broke with NO replacement available why! the coils in the freeze box continue to freeze up because the defrost cycle is set to defrost at 8 hours needs to shorter around 4 hours. I don't know where to go to get error codes. four service calls in 4 years completely dissatisfied with product!!!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Buy an extended warranty

Mark Laz 5/17/2026

We bought the preceding model KRFC704FPS. When it works, the refrigerator has been acceptable. However, we recommend you buy it from a big-box retailer that offers an extended warranty and BUY THE EXTENDED WARRANTY! We bought this in January 2023 and it was delivered in May 2023. 6 months after the factory warranty expired and 18 months after the delivery, the refrigerator failed. It was repaired, and a few days ago it failed again! It's only been 18 months since it was previously repaired. Two failures in the 36 months since new. We bought a 5-year extended warranty and still have two years left. At the current rate, it will fail again before the extended warranty expires. We will keep the refrigerator to milk the extended warranty for all it's worth, then replace the refrigerator with a more reliable unit when the extended warranty expires.
Originally posted on Kitchenaid.com

No, I do not recommend this product

2 Stars

Ordered KRFC704FBS

Kebred 4/28/2026

I just ordered a new Kitchenaid Counter Depth refrigerator (KRFS704FBS), to replace my old Kitchenaid KRSC503EBS, in which I did have many problems over the nine years I have owned it. I should've learned my lesson, but due to my kitchen is completely decked out in Kitchenaid appliances, in Black Stainless with double ovens, dishwasher, microwave and free-standing mixer. So, my wife has an issue with not having matching kitchen appliances. I guess this is more of a concern with my soon to be delivered KRFC704FBS. I have read the reviews (after placing my order), so I'm a little concern before I take control of my new frig., I'm praying I will have better ownership than some of the reviewers. I love the look of KitchenAid products and before redoing my kitchen, I'm trying KitchenAid one more time. I've just replaced my dishwasher in November 2025. I'm hoping that I don't regret this recent order. I really wanted to send an email to someone that could address my concerns, but of course on most website, it is not made easy finding that right contact.
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Few things not to like

Rick0273 3/20/2026

I have the counter depth with bottom draw. I really love this fridg. Make ice very fast if set to max ice. Has a slow closing bottom drawer once push so far. Things I™€™m not in love with. No direct way to control the temperature as in most other refrigerators. Shelves are non- adjustable. That™€™s a huge problem for me. It™€™s way more expensive than it should be.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Beautiful but had to be replaced after 1.5 years

Deb77777 3/13/2026

The black stainless is beautiful and the inside shelves and setup work well. However, the ice maker broke right after the one year warranty expired. We had purchased an extended warranty so after several attempts of a serviceman trying to repair, the warranty company said get a new fridge. I hated for the fridge to end up in a landfill and felt more could have been done to try to fix it. Now I have a replacement fridge and am eager to see how this one stands the test of time. Was also promised a $100 check if I went the service route instead of replacement route which is what I did. Then they denied ever having offered that incentive to me.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Very solid

Mom-of-Three 3/2/2026

This is the first fridge we have purchased in a LLOOOONNNGG time. The water and ice cubes are great! I just have trouble with it vibrating. We need to work on levelling it better. . .
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Love It!!

MJAikens 2/13/2026

We were looking to replace our refrigerator and as soon as we saw this KitchenAid, we knew that was the one! Love the features and the lighting is excellent!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Black Stainless| Perfect Interior and Qaulity

NorthsCo. 2/9/2026

Everything is great about the fridge. Water dispenser has night light. Cool feature. Good ice cube shape. Walnut, aluminum edges, tinted grey/black/smoke drawers, chrome/satin interior paint are the best part. Putting the smaller ice machine in door was best for max room in fridge. Fridge is set up better than others 100%. Qaulity of the inside was #1 reason for buying. No complaints about qaulity. Its the best designed. The fridge is very quiet. Its always a treat to open it and just stare honestly. I am a professional insurance restoration carpentar and installed the fridge myself as ive done hundreds (literally). Theres always small issues with everyones brands like excess glue, silicone, foam from manufactuering etc. you clean it fix it etc , but our fridge did come with a gash on the inside like it was made when putting the shelves in which is upsetting for a $5000 top of the line fridge. The delievery guys dropped it too but only 12inches thank God. They give you 48hours to return but after the delievery guys carried it on its side, I waited 4 days (My professional minimum requirement/after carrying fridge on its side). Theres were 2 massive signs in the fridge that say do not carry on its side in english and chinese lol. My mom hasnt had a new fridge in 20 years. She in fact liked the fridge so much she reserved' dish washer & microwave then I bought juniper semi automatic espresso machine as this wasnt an appliance upgrade but turned into one after the fridge was so nice. We had to online shop due to our 15 1/2year handicap labrador so the amount of photos and videos were good.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Well designed with thoughtful features!

rappo 1/5/2026

After a long research for a refrigerator replacement for my existing side-by-side, I selected the Kitchen Aid cabinet depth french door refrigerator. Had it for a month and couldnt be happier with my selection and the usefulness of the refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful styling

Garcin 12/28/2025

We™€™ve had our Kitchenaid for not quite a month now and it works great! We purchased it in black stainless, and have had many compliments on it.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great refrigerator with great features!

Glen B. 12/25/2025

I bought this refrigerator a month ago snd love it!! Great quality!! The ice is smaller too which is nice.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Beautiful refrigerator; Compromised functionality

GuitarMan55 12/22/2025

I bought this refrigerator 3 days ago. The in-door ice bin is extremely small even for a two person household. Enough so, I would deem it a convenience feature. A second ice maker in the freezer compartment would make this unit a winner. As it is, I would call it completely inadequate. I am returning this unit. Sad to say so as it is a beautiful unit. Lack of functionality is a deal breaker. KitchenAid used to be a marquee brand; today it's average at best these days. I should have done better on my homework as I just purchased an entire suite of products. Can you say.....buyer's remorse!!!!
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

5 Stars

I love it!

Karen nurse 11/23/2025

I had a Kitchenaide fridge that lasted me for 25 years and I finally had to replace it but not because it was not running, but because the plastic shelves were falling apart. I absolutely love this fridge. It is beautiful and meets all my expectations. I am a total Kitchenaid fan because all of my appliances are still in great working order.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Garbage Fridge - Save your $

Facts 11/12/2025

This $6000 fridge did not last even 5 years. It stopped cooling at all in the top half of the fridge. Repair man advised it was $1000 to fix ($700 parts), that this fridge is known for have over 60 issues with it and that kitchen aid doesn™€™t care their fridges don™€™t last and don™€™t offer any help to their customers. Will never buy this brand again. Tried their chat and their bot wouldn™€™t allow me to make a complaint.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Frozen Lemon of a Refrigerator

Frozen in since August 11/4/2025

Bought a Frozen Lemon that looks like a beautiful refrigerator. The refrigerator freezes everything. The freezer makes 3-4 inch clumps of ice that get stuck inside the ice maker. Buckets of ice stay frozen in the refrigerator part, Found screw under the freezer part. Best Buy says its Kitchen aides problem and K.A. doesn't answer phone I could go on but won't The review is so negative that you would not print it so Ill stop here,
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

4 Stars

GrannyJN 10/24/2025

Bought 6 yrs ago. Shelves don™€™t go in and out smoothly
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

not sure, can't get the freaking tape off

kitchen77 10/24/2025

the refrigerator makes a lot of noises like gun fire, then then it clicks, ice cubes are tiny,
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Sherri222 10/21/2025

I like the refrigerator but this is the third time in 3 years that we had to have it repaired (compressor, fan thermostat assembly (2) times very problematic. Every time they sent the wrong part to the service provider and we were without a refrigerator for a month and I™€™m extremely disappointed in the quality of the product. I™€™ve had a lot of kitchen appliances and probably never buy another one. Very disappointed
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Great features and a lot of stiro

Phyllis 2 10/18/2025

Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Great Space and features.

Phyllis22 10/8/2025

I purchased the refrigerator this month and glad I did.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

Piece of junk

JP1124 10/1/2025

Hi, I purchased a brand new kitchenaid refrigerator five years ago, model number KFC704FBS02. It is the best looking fridge we have had but over the last year it has been nothing but trouble. The compressor died in March, called the service department and they said it was still under warranty because it had been inside the five years ago window. They replaced the compressor and it never started working. Came back out again and replaced it again. This time it worked but it was making a horrible knocking noise. They came back two more times to fix that and it never really went away. After that some other part failed and because it was outside the warranty I had to pay to get it replaced. Now my wife noticed some wet spots on the floor near the fridge, I pulled it out and found the hardwood floors ruined because the fridge had been leaking. I called the tech and he help me try to troubleshoot the issue, there is something leaking from the compressor lines, when he saw the pictures he said he™€™d never seen this issue before and he™€™d have to charge me to come out and diagnose the issue. This has been the wirst experience for me and my family, after spending almost $5000 on this piece of junk only to be spending hundreds more to keep it going after only five short years. I will definitely not buy any more KitchenAid appliances and will purchase a new fridge instead of spending any more money on it. What a shame.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

5 Stars

Great Functional Interior

JDJ59 9/26/2025

This is my third purchase of this refrigerator. Living in three homes over the past nine years, two remodels and one a new build, I have chosen this lovely counter depth unit. The first two homes, it was my husband and I. The last and most recent, I am now widowed and have built a more compact retirement home. The counter depth allows my kitchen to look sleek and built-in. I love the silver interior with its™€™ wood tone cheese drawer, meat drawer, the split produce drawers and the retractable glass shelf that allows for storing tall things. These fridges are work horses. The ice maker chucks out plenty of ice and can even be set to produce ice fast if you have friends for cocktails!
Originally posted on Kitchenaid.com

Yes, I recommend this product

4 Stars

Pretty

JC130 9/25/2025

Beautiful fridge nice design. Not a lot of room for big items. True to standard countertop size.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

2 Stars

Sucks

Baumthebelle 9/25/2025

Makes NOISE LIKE CRAZY. Scratches on right side of door from the other door. Ridiculously sub-par. Hate it. But it sure is pretty.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Beautiful Fridge

theRealBR549 9/22/2025

This KitchenAid fridge is beautiful. I always thought they were beautiful and finally was able to purchase one. You can't go wrong with an American-made. I've had the other top name brands with two letters and the one that starts with an S. Let me just tell you, you can't get anyone to work on them. So here is to the hopes of easy service, but hopefully never need it.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

defective

unhappycustomer27 9/5/2025

The unit makes a loud gurgling noise. I assume some of the piping was crushed when it was installed inside the insulation. A technician has visited but Kitchenaide required installing some useless isolation pads first. It is obviously not going to work. We are 2 month in now and getting it replaced has not gone well.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Nice fridge

Jitjeremy69 8/29/2025

Very nice but it makes a weird bird noise about every hour. It™€™s like a pumping noise for about 5 seconds
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Disappointed In this Fridge

eads5 8/18/2025

I would like to start this off by saying we bought this fridge in May of 2023 and it is absolutely gorgeous inside and out. We have absolutely loved the way this looks in our kitchen but the problem is when it works it™€™s great but I have had more issues than I could™€™ve ever dreamed of. First the ice maker was overfilling and jamming just a month or 2 into owning it before eventually it was just completely unable to be removed from the fridge. Then the ice maker quit working entirely about 10 months into owning it and we were quoted something insane like $900 to have it fixed so we decided to do without it. No big deal then the fridge starts leaking water very very slowly but a slow drip from the water dispenser and after having a tech come out from 2 different places both quoting us over $1000 each we have unfortunately moved this thing of beauty to our garage because our inside fridge just can™€™t be leaking water onto our floors all day while we are at work. I love this fridge for its size and beautiful interior and sleek exterior design however it has fallen apart in just a hair over 2 years. I wish this had turned out better after spending $5,000 on this appliance.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Looks good, but runs loud

JuMW 8/2/2025

I like the looks and fit of this refrigerator but it runs quite loud. The interior of this refrigerator is lovely and well designed to hold quite a bit even as a counter depth model. The flexibility of shelves is very good.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Avoid KitchenAid at All Costs

Turps 7/30/2025

This fridge is a disaster. Frost buildup issue never got fixed despite two service visits. Then the water inlet cracked on its own, flooding my home and causing $30K+ in damage. Customer service? Useless. I truly hope this review saves someone from making the same mistake.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

1 Stars

Beautiful - but useless

Possessed Refrigerator 7/14/2025

I bought this high end refrigerator over a month ago. Within a day of its installation, it began randomly dispensing water and the water/ice control panel was glitching, beeping and randomly lighting up. We called for service and a repair technician came out to inspect. They concluded there was a problem with the electronics in the water/ice control module and needed to order a part. During the 2 week wait for the part to come in, we turned off the water (to protect our hardwood floors), completely eliminating the convenience of the water and ice dispenser. Finally, the part arrived and the repair tech installed it. Sadly, nothing changed. The same glitching, flashing and random dispensing. He called Whirpool/KitchenAid customer service for advice. While I firmly believe I have the refrigerator equivalent of an automotive "lemon", and expressed my concerns, customer service insisted they wanted to replace a different electronic module. Again, this is a part that needed ordered, and after 2 weeks, it still hasn't arrived. I'm frustrated with the lack of concern on the part of customer service that I paid more than $4k for this refrigerator and haven't been able to use meaningful features for more than a month and a half - with no solution in sight. If I could have given customer service zero or a negative value in stars, I would have. The simplest solution would be to replace the refrigerator and then do a deep diagnostic test on what's wrong with this one. Instead, I get to be Whirpool/KitchenAid's testing department, with the added benefit of paying for the privilege of having a refrigerator with important features I can't use.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

Beautiful refrigerator but it just does not work!

TLSchultz 7/8/2025

We have bought two of these refrigerators-exactly the same! The first one didn't turn on when it was first installed. We ended up having to replace both mother boards in the back! The store had to take it to their warehouse and work on it. They ended up scratching the black stainless so they replaced the door. The replacement door lasted two years until it wouldn't close properly and the store told us it would be in our benefit to just replace the fridge and get a new one because the door was so expensive! So, thinking that the first fridge was a "lemon" we bought the same fridge because it matched our other appliances and the next one will work great, right? WRONG! After spending over $4700.00 on a new fridge, they came and hooked it up and guess what? IT WOULD NOT COOL! Nice, eh? A BRAND NEW fridge costing over $4700.00 didn't cool! It's a gorgeous fridge, but it just doesn't work! We had just bought over $400.00 in groceries and ended up throwing a majority of it out because of this fridge! Now we are waiting for a replacement! I pray this one works! Let me tell you, there were a lot of tears involved in buying this fridge. I will NEVER buy another KitchenAid appliance. It just isn't worth the tears and stress! Please go back to the drawing board! I spent $4700.00 on a fridge and currently have a borrowed refrigerator in my kitchen.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Nice lookin' fridge - but poor storage/ice

UnhappyInMassachusetts 7/1/2025

I bought this Refrigerator in 2017 because it was beautiful, expensive, and I thought "buy quality, cry once" was in effect. But the reality was I've cried several times, and I still am. ICE MAKER - The ice maker broke after 11 months, due to a faulty ice buildup because the door's insulation was missing in the model I bought. So they replaced the fridge. Ok cool. 2 years later the ice maker stopped working again, and after 3 service calls (of which I paid for) they said the wire was broken, and the door needed to be removed to replace the wire, at a cost of over $600 labor. I decided not to fix that just for ice. Now I have a fridge with with a huge ice maker in the middle of it that doesn't work. Oh well. Less storage. What do I do for ice? I buy bags of ice and pour them into the ice bin and use the functioning buttons to dispense ice, since that does work (only the ice maker itself does not work). PLASTIC CLIPS - The shelving is held up by plastic shelf clips, and they break (or at least mine did). No big deal, but I had to order more. Just an inconvenience. When you adjust these after usage, be VERY careful because the plastic on these will snap. STORAGE FRIDGE - Finally, the layout of the fridge shelving isn't conducive to good storage of food items. The small tray for leftovers is really a poor feature nobody uses, and the front main shelf with the fold-in shelf expander is also a bad idea. If it's extended, no large items fit (like milk, orange juice, etc) meaning they need to be laid down. If it's not extended you DO have space for these large items, but not all of them at once. So the solution is to remove a shelf, but if I do that, this fridge will have even less space to store food. BOTTOM FREEZER - Not ideal for storage, most stuff is thrown on top of each other. Not a good design. Next time I might get a side-by side again, or a 50-50 unit, or one that has a few drawers openable from the front (I saw one that had a handy (and thin) can side door fridge, very cool). Gotta look that one up. So yeah, a nearly $4K purchase back in 2017 (which is probably like $5K+ in 2025 dollars wasn't a great choice, even though we do love the look of the thing. My recommendation to anyone buying is is PLEASE purchase a 5 or 10 year warranty, you will need it.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Learn From My Mistake

NKI7 6/26/2025

I loved everything about this fridge so much, I was willing to wait the longish wait to get it. I did read the reviews but I took each negative review with a grain of salt but feel compelled to share my experince with other potential buyers. Here is the good, the bad and the ugly. The good-this fridge is gorgeous! Wish they made more fridges with such design features! The bad-the water filter needs to be replaced more often than you think and now we come to the ugly. Oh boy is it ugly! I so wanted this fridge to be everything I wanted and more but what I got is worth the price of scrap metal. It was 14 months old when the ice maker went kaput and I spent almost a thousand dollars having it and various seals replaced. It is now just over two years old and I am buying a new fridge as I type this. Crazy pants right? Even more crazy, is that the repairman keeps telling me I can't have much in the way of food in my fridge, NOTHING near the vents on the back of the fridge. If you don't like to use your fridge to store perishables, well than this fridge is for you but if your like me and the extreme left and right side shelves aren't enough storage for your family, run now. Save yourself! Even though my fridge is newer and not subjected to the recalls of the previous editions of this fridge, it still suffers every single problem according to my certified Kitchenaid repairman. Most recently, the fan gave out due to icing, warped the drip pan...yada yada to the tune of another thousand dollars...at least its keeping things cold while I wait for parts, I thought to myself. Wrong! now its as hot as can be and isn't worth repairing this problem.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Repeated Failures and No Accountability

hawk@!$#@! 6/26/2025

I purchased a KitchenAid refrigerator that began experiencing mechanical issues within months of installation. Over a span of four months, KitchenAid sent a technician to service the same recurring issue eight (8) times over the last 15 months. Despite their repeated attempts, the problem was never fixed. Rather than acknowledging the refrigerator as defective and replacing it, KitchenAid continued with temporary repair attempts until the unit was out of warranty. Now that the warranty has expired™€"after months of failed service calls™€"KitchenAid refuses to replace the unit. Instead, they are offering to sell me another appliance at a "discounted price," which I find unacceptable. This refrigerator has never functioned properly. I followed all proper procedures, initiated service during the warranty period, and gave KitchenAid ample opportunity to resolve the issue. Their refusal to replace a clearly defective product is a failure of their warranty obligations and customer service.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Kitchen refrigerator home 6/3/2025

Like it but it™€™s a little noisy Thought it would be quieter for the price
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great Counter Depth Refrigerator - Spacious

JenniferHome 5/27/2025

For this being a counter depth refrigerator and smaller than what we™€™ve always had, I find that it has a great amount of storage space and is so well designed. It™€™s functional and looks classy on the interior and exterior
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Buy extended warranty

PegAZ 5/25/2025

I gave it a high rating because i love this refrigerator and all my other appliances are KA. Make sure to buy the extended warranty i am on my 3rd one, they seem to only last 3-4 years. Lowe™€™s replaced after 3 visits and Spencer™€™s replaced every part possible but ended up replacing after 6 visits. KitchenAid unfortunately was never any help.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

Stay away...far away

Rattlesnek 5/13/2025

When we built our house we got the full set of matching KitchenAid appliances. The first year or so were fin and then we ran into issues. The ice machine started freezing the entire ice box solid so there was no way to dispense ice. Then it would slowly leak out of the box and onto the frig/floor. We went through the vendor warranty (BestBuy) for the first 3 years and had the ice box/door replaced 2-3 times. This continued past the BestBuy warranty and ultimately despite having it worked on MANY times KitchenAid would not replace the unit due to it being "out of warranty." I would expect better quality and service when buying one of their flagship products. I would not recommend this frig.
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Barbara J59 4/30/2025

Love the counter depth style but thing just aren't made like they used to be
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Nice refrigerator, not so great freezer

Jmk1234 4/29/2025

Overall, I like the refrigerator. I'm dissatisfied with the freezer. The draw is hard to open. There is one light above the first shelf. The shelf blocks the light from the 2nd shelf and draw which makes the refrigerator dark and hard to see.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

It died on Feb 16

dead 4/23/2025

It died and technicians sent by manufacturer could not repair. Absolutely sad that a beautiful refrigerator has been made so poorly it has to go into the landfill,
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

4 Stars

Great Fridge

rj2025 3/14/2025

Looks and functions great. Takes a little big to get used to the water and ice in the door, but works great.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review