1/5 Stars ™ SCALDING BURN HAZARD. Wear Mitts
SRP2672
9/23/2026
DO NOT BUY. Like many others, this stovetop was pushed on us as a premium "upgrade" by our home builder. It is a complete waste of time, money, and is an absolute safety liability in our home. The performance is a joke. It takes 10 to 12 minutes just to boil a single cup of water on high heat. Let™™s be completely clear: the cookware is perfectly sized, and the flames are contained entirely under the pans. The unit simply lacks basic heating power. Far more concerning is the blatant manufacturing defect: the front two control knobs become scalding hot during normal use. This is a severe burn hazard. KitchenAid customer service is an absolute disgrace. A certified technician spoke directly to their tech support from my kitchen, only to be told it was "operator error." When I demanded to speak with senior corporate support, the response was insulting. I was told to "wear oven mitts" to turn the knobs on my brand-new appliance. When I pushed back and asked what happens if a child or a guest touches these blazing hot knobs and gets severely burned, the senior representative literally responded that they would "deal with that when and if it happened." An adult has already been burned by this unit but since the user was not immediately taken to an ER for documentation of a 1st degree burn, KitchenAid openly does not care. Never mind the fact that a 2 physician family is able to diagnose and treat a burn at home without calling an ambulance just so that corporate KitchenAid can be satisfied with medical-legal documentation. This company is knowingly leaving a hazardous appliance in my home and refusing accountability. KitchenAid corporate legal doe not actually care about product safety. Fix this, or replace this dangerous unit immediately.
Originally posted on Kitchenaid.com
Good products
Hong Nhung
9/3/2026
Overall, it's a good product with excellent heat output and stylish finish, however, the knob controls and ignition need to be improved.
Originally posted on Kitchenaid.com
Love the 20,000 btu burner
King brian
8/3/2026
Originally posted on Kitchenaid.com
Great looks but could have made it more easier to
Shambhavi
7/31/2026
The surface is kinda rough and difficult to clean (especially the front slab where the knobs are). Feels high quality but is hard to clean and gets finger stains very easily. Even the grates are super rough and tears whatever i use to clean it and the cleaning cloth/paper leaves residue on the grates. Overall love the quality if the burner and the look in the kitchen.
Originally posted on Kitchenaid.com
Flame Improvement Needed
Sg7470
7/23/2026
Flame is unbalanced, nozzle improvements needed. Flames unbalanced.
Originally posted on Kitchenaid.com
Very poor design
NorrieB
7/9/2026
We paid for an upgraded kitchen package in our new home and this is the cooktop that was included. What a disappointment.
1. The grates are too high and as another reviewer mentioned 'you waste too much energy to get the pan to heat up adequately.
2. It is physically impossible to cook with two medium pans on the front two burners. They get in each other's way.
Originally posted on Kitchenaid.com
Great features!
TeresaKelly
6/30/2026
Originally posted on Kitchenaid.com
Very little space for pans and grills
Hexman
5/26/2026
We got it with our new house. Builder didn't give us a choice. The knobs take too much space. There is no way to put a double flat grill. Any 12" pan won't fit on the front burners without covering the knobs. I want to replace it with and induction top, but now I have to change the very expensive counter top.
Originally posted on Kitchenaid.com
Cooktop Cleaning
hockeynut61
3/30/2026
I found it is hard to keep clean. I have tried stainless cleaner but still it is hard to get the grease off.
Originally posted on Kitchenaid.com
5 burner
Bell23!!
3/30/2026
Love that it has 5 burners. Easy to use. The grates are heavy duty
Originally posted on Kitchenaid.com
Great functional cootop
Lorraine christensen
3/24/2026
bought this and only have one suggestion to the design the grates need to be lower to the flame. loosing alot of heat with them being so high off the burner.
Originally posted on Kitchenaid.com
Fits and works well.
Daveparent
3/18/2026
I had trouble finding a cooktop that not only fit but looked good and worked well until this one.
Originally posted on Kitchenaid.com
Great workhorse of a gas cooktop
efer
3/9/2026
Great workhorse of a gas cooktop
Athough I dropped the middle griddle on the ground while cleaning and it shattered. Struggling to find replacement part. Working on that now.
Originally posted on Kitchenaid.com
Best Cooktop I have ever used
Nanatutu3
3/1/2026
This cooktop has just the right burner size. Its settings are perfect for any type of cooking. It™™s settings are perfect for any type of cooking. I make a lot of things that require simmering for a long periods of time and has a perfect burner for that recipe requirement. Not only is this cooktop beautiful to look at. It is easy to clean up after you™™re done cooking.
Originally posted on Kitchenaid.com
Great Features! Loving the amount of cook space
SusanWJD
2/28/2026
I've owned it a month now and love to cook on it !
Originally posted on Kitchenaid.com
Good product. Hard to clean design.
John the chef
2/21/2026
Love cooking on it, No fun to clean. I™™ll avoid cooking some dishes ( that unavoidably splatter grease/oil) to not have to clean the range top.
Originally posted on Kitchenaid.com
Easy to use with just the right burner sizes.
Nanatutu
2/19/2026
I bought a new home and Kitchen Aid is the brand the builder installed. I love this cooktop and hood. Very clean looking with great features.
Originally posted on Kitchenaid.com
Cooktop issues
ImLenny
2/18/2026
The igniters are slow to start the flame and the finish on the burner caps are already tarnishing.
Originally posted on Kitchenaid.com
Nice cooktop
Rosiesnana
2/13/2026
This is the cooktop that was in our new home.I was happy to have gas, but not sure about the power and BTUs on it. It is good except lighting the outer ring of the middle burner can be tricky. I have had the gas ranges with the red knobs, and this heats as well as it, and the grates are not as heavy to move to clean.
Originally posted on Kitchenaid.com
Don™™t buy!
Valerie25
1/30/2026
This is one of the worst for cleaning. First, the stainless doesn™™t shine well. It has a rough surface that leaves streaks. Secondly, all the grates connect so you have to remove them all to get to the center or right side to clean up any spills. Not a quick job. The print on the controls is nearly impossible to see. I have to use my phone flashlight. Also, the knobs are so close to the flame, I have to use a pot holder to adjust or turn them off. I was so excited for our kitchen remodel so that I would finally have a bright, shiny stove. This piece has been a huge disappointment. Horrible design.
Originally posted on Kitchenaid.com
Great Product
CharlieCompany
1/15/2026
I have been using Kitchen Aid appliances for the last 6 years and for the most part has been very satisfied with the products ranging from gas cooktop, wall oven and microwave, dishwasher, ventilation hood. The only exception is with the refrigerator. I had to purchase extended warranty service for the unit I had as I require continuous repairs every 3 to 4 months ranging from compressor issue, ice maker issue, water dispenser issue, door issues, and intermittent outage. Notwithstanding I recently purchase the latest Kitchen Aid refrigerator in my second home and I hope it is a more reliable product.
Originally posted on Kitchenaid.com
Like it alot
Cook1319
1/14/2026
I do love many features about my new cooktop; the cooktop surface, the higher strength burners, the heavy control handles. There are a few things I don't like: the front burners have alot of BTUs and a larger pan, especially a skillet, hangs over the control knobs. I wish the grates were hinged and each one could be lifted up separately. And it seems to take longer to boil water than my previous cooktop. But the better surface is worth it.
Originally posted on Kitchenaid.com
Cooking with gas is so much better than electric
Tulie
1/10/2026
I had an earlier model of the 36" KitchenAid cooktop several years ago in a different home. I enjoy this one just as much, but just like the older one, this new one has a problem with one of the burners. I haven't been able to use the little burner (upper left). Though the igniter tries to light it and I can smell the gas, the flame will not light. I haven't had the cooktop long enough to investigate the problem. I did buy an extended warranty and will try to get someone to fix it.
Originally posted on Kitchenaid.com
Like it
FLSunshine
1/8/2026
This is a great cooktop. Works well and the burners are placed far enough that I can cook with large pots and still have room. Knobs are easy to use. And cleaning the cooktop is super easy. The grates aren™™t too big and lift off easily. The surface underneath doesn™™t have any crevices or spots that collect crumbs. Spills clean up easily and the cooktop looks new. Very happy with it.
Originally posted on Kitchenaid.com
Happy with features.
Billy jay
1/7/2026
We got it about month ago.
One of the knobs has scratches call kitchen to see ifbi can get a replacement they refused and said Iwe have to return the unit to the store.not happy with with customer service at all.
Originally posted on Kitchenaid.com
reggiejackson
1/5/2026
N/A........................................................................................................................................................................
Originally posted on Kitchenaid.com
5 burner gas cook top
Jake79
12/22/2025
I purchased this back in April 0f 2025. I couldn't be happier with it.
Originally posted on Kitchenaid.com
Is Ok for the Price
Long Beach user
11/26/2025
The stainless steel is very easy to smear but hard to clean, and the grills are too large for the cooktop. The flame sits to far from the pans. The first day it was used the burner tops got permanently stained and would not get cleaned.
Originally posted on Kitchenaid.com
Very disappointed
Raj P.
11/17/2025
This unit came with our newly built home. Very disappointed in the quality. Burners take time to come on. The burner material feels cheap and very light compared to other brands I have had in the past. One of the burners is already stained. Poor quality. Would never buy kitchenaid brand again.
Originally posted on Kitchenaid.com
Layout
Disappointed #2
11/13/2025
lousy layout, both small burners are in the back versus the burner I replaced which had one small one and one large one in the front
Originally posted on Kitchenaid.com
Temperature control
Parkers_Best_Cooktop
11/5/2025
Gas cooktop has been great. Temperature adjustment has been easy, and middle burner offer small flame in the center to keep pot hot without boiling over. Easy to clean with no corners to collect food debris.
Originally posted on Kitchenaid.com
Decent cooktop
Bweezy
10/17/2025
I gave 4 stars but would say it's more like 3.5 stars.
It's a nice-looking cooktop and the cooktop functions well (see photo of mine). So far (5 months in), the cooktop burners have all lit right up each and every time. I particularly like the center burner (see photo), which is like a booster burner when, oddly enough, you put the knob in the 'middle' position. It causes a nice gust of flames from both the edges, but also straight up the middle. It helps shave time off when boiling water.
What I don't care much for is that the surface isn't what I would call easy to clean. Messes just don't wipe off very easily for some reason. I also don't like the low setting on the two front corner burners. On my old range top, the low settings on the larger burners was absolutely perfect for simmering. That was a GE Profile cooktop that I purchased some 15 years ago with my last new build home. Unfortunately, this one doesn't quite go low enough for a basic simmer. Instead, it retains a boil. The only option is to move the pan to one of the small burners, and then it only heats a small portion of a 10" skillet.
The other gripe I have is the markings for the knobs are so incredibly light, it's hard to easily see which knob goes to which burner (see 2 photos, couldn't even capture the markings well at all)
Overall, it's a nice unit. Is it great? Maybe not. Is it bad? No.
Originally posted on Kitchenaid.com
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Terrific gas stove
A Whitney
10/13/2025
It™™s a great unit and we love cooking on it! You won™™t be disappointed.
Originally posted on Kitchenaid.com
Severe quality control issues
User7458
9/20/2025
Within 2 months the sparklers stopped working. On inspection, the spark unit itself had failed with internal arcing across ports and 2 dead ports. The wires to 2 of the igniters failed, with one arcing on a bad termination at the bottom of the igniters failed and the other so poorly crimped at the spark unit plug that the wire fell off when touched.
Originally posted on Kitchenaid.com
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Great look and features.
Slbh57
9/16/2025
I purchased this cooktop in my new home as an upgrade and so glad I did! Very pleased with it so far.
Originally posted on Kitchenaid.com
Double-burner great for canning or large pots.
M377
9/15/2025
The range was already installed in our new home. I like the burners, especially the middle that has a double burner for normal or large pots. Canning will be easier with a double burner. I do wish the wording for the control knobs was a little larger or at least more legible. They are very faint and hard to see. I hope in time they do not wear off. The other issue is that the grates are not quite level, so when adding oil to a pan, it goes to one side.
Originally posted on Kitchenaid.com
Won't simmer
FSPitt
9/11/2025
Impossible to simmer. Flame willl not go below medium heat. Best Buy was not able to adjust.
Originally posted on Kitchenaid.com
Buy Another Stovetop
rockyrocky
8/30/2025
This stovetop came with our new home; we were excited to have a gas stovetop, but I cannot wait to remove it from our home.
Pro:
Looks nice
Cons:
Cannot read the dials; they are etched into the stainless (impossible to read)
Grates are too high from the flame, it takes longer to cook my food
Boiling a large pot of water takes forever, probably because of the grate height
Extremely hard to keep this stovetop clean. I clean it every day, it takes 20 minutes to clean properly (even with a StoveGuard)
Only 3 months old, and it has a scratch already (ugh)
Originally posted on Kitchenaid.com
Great purchase!
Savanana
8/23/2025
I had to replace my GE cooktop and love my purchase of the above KitchenAid. The grill plates are heavy duty and the stainless steel is easy to keep clean. It is very professional looking, too!
Originally posted on Kitchenaid.com
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Poor design, waste of energy
SupriyaNJ
8/18/2025
We upgraded to Model kcgs556ess with our new construction home. I feel it is a total waste of money that was spent towards this upgrade. The grills are so high and it lacks the performance of a gas stove. The two smallest burners are a waste, it takes forever to cook on them. The space between each burner is less and the space between the front burners and knob is too close. With the tight spacing and poor design I have been so close to burning my fingers multiple times. Highly disappointed with this design of kitchenaid
Originally posted on Kitchenaid.com
Great features!
Lori 0307
8/16/2025
I™™m truly enjoying my first gas cooktop! It heats quickly and is oh so sharp looking!
Originally posted on Kitchenaid.com
<30 days old.
MSN12
8/15/2025
My cook top is not working properly. Only two burners are working on low flame. I call for service and supervisor supposed to call me back, but I never received call back.
Originally posted on Kitchenaid.com
Great size!
Flyfishbamboo
8/13/2025
Fabulous, only negative would be the only burner that on its lowest to be able to keep item warm is the one in far back left side™¦ the 2 front burners need an additional way to turn down to simmer/keep warm™¦ they all are super hot even on lowest setting™¦
Originally posted on Kitchenaid.com
Slightly Disappointing Performance
CarTee
8/12/2025
I purchased this cooktop because I wanted all KitchenAid appliances in my newly remodeled kitchen.i liked that there were five burners, but the grates are constantly slipping off their groovs and the stainless steel scratches easily. I also wish that there was one small flame burner when I want something to cook especially slow in a small pot.
Originally posted on Kitchenaid.com
Kitchen Aid Cooktop
8/8/2025
We have used the cooktop since August 2nd and works very well
Originally posted on Kitchenaid.com
Needs a full redesign.
Pass on this one
7/28/2025
This cooktop was included in our 'gourmet kitchen package' upgrade when we chose to build with Pulte Homes.
While this unit has 5 burners, I feel like I have been reduced to using just the center one, as the layout is too small to accommodate more than 2 tiny pots on each side, as even a regular size vessel on either front burner will extend well over the front of the controls just to be centered over the burner. Making matters worse, the writing for the controls is so faint that they blend in with the stainless and can only be read by holding your head in an exact position to be able to see them, which makes using the back burner controls dangerous. In addition, there are no lights or indicators showing if a burner is on or off, which is an additional danger. The grates are too high, which not only makes bringing a pot to boil on any of the side burners take forever, but also makes it extremely easy to get an arm burn. Only the center burner can provide a rapid boil, but that is where the pluses end for that burner as well, as it cannot truly simmer because it cannot be turned down far enough when using a large vessel, as the outer flame can only be used with the inner flame on, not by itself. If you change to the center flame only, the contents in the center of the vessel overcook, while the rest remains uncooked, unless one stirs continuously.
While I love to cook and have been deemed the 'chef' by our extended family & friends, after six months of trying to adapt to using this cooktop, it has succeeded only in taking the enjoyment out of cooking in my new gourmet kitchen. Lastly, this cooktop needs to be completely disassembled after every use to be cleaned, which is a total pain. I can only wonder if anyone at KitchenAid actually tested or used this cooktop. If there was any possible way I could return it, I certainly would.
Originally posted on Kitchenaid.com
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Perfect
BB #1
7/25/2025
I bought this with my new house several weeks ago and so far are very pleased with it.
Originally posted on Kitchenaid.com
My cooktop
Sutter
7/25/2025
The knobs are too close to the burner it is a tight squeeze when turning on or adjusting
Originally posted on Kitchenaid.com
Mr.
Krama
7/22/2025
The grill on this device is too far away from the flame. It wastes a TON of energy and does not give the heat that is normally available from a gas flame.
Originally posted on Kitchenaid.com
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kush19
7/16/2025
Originally posted on Kitchenaid.com
