DO NOT BUY. BAD DESIGN.
AV26
8/14/2026
Very poor design. the burners are not sealed unlike my old unit. there is a weird hole underneath each one, and any spills goes directly into the unit. I tried contacting the customer care, but they refuse to take it back. I want to return this.
Originally posted on Kitchenaid.com
Cooktop
DanNC
7/23/2026
New stovetop appears to be durable with easily cleaned stainless steel base. We™™re in a new home with builder installed kitchen products. The cooktop uses propane gas for fuel, and was initially installed without the conversion.. Biggest issue? Inability to lower flames to slowly simmer pots/pans. Searing is GREAT, but simmering sucks! This should be factory verified prior to installation™¦
Originally posted on Kitchenaid.com
Cooktop
Paco66
3/5/2026
Cooktop design is nice stainless top is hard to clean
Originally posted on Kitchenaid.com
Center Burner Blows Off
Cap_Blows_Off
2/2/2026
We have a new home and our stove is less than two years old. The center burner keeps blowing off the top cap. We have had a repair tech out and they replaced the cap, burner and gas line and value. It continues to blow the cap off. We only use this burner when we can be close to monitor. We love the look of all our KitchenAid appliances, but it is unfortunate that this continues to happen for the price. Beware!
Originally posted on Kitchenaid.com
Love It!
Jan the Cook
1/25/2026
I love this cooktop. I think it's beautiful, easy to clean and works very well. My favorite thing is the metal, not plastic knobs. They are so easy to keep nice and shiny. I've had a high end designer cooktop with plastic knobs that I had to replace and they were $200 for 5 knobs so this is really a big plus for me.
Originally posted on Kitchenaid.com
KitchenAid is superior to other appliances we have
RebeccaA
1/20/2026
We love the design of our cooktop.It is well designed for easy use. Kitchen Aid has won our appreciation as a quality product
Originally posted on Kitchenaid.com
Works good
druvluv8768
12/1/2025
This appliance was selected by the builder and it has performed good. We have a lot of cooking space and that is a plus and is easy to clean. Only con, it scratches easily when cleaning with a paper towel. It should scratch resistant.
Originally posted on Kitchenaid.com
Kitchenaid cooktop
Grammar Uber
11/29/2025
Very nice cooktop ..Easy to use and quite efficient.
Originally posted on Kitchenaid.com
Happy with my new cooktop
Pierrei
11/22/2025
I replaced my 40-year-old Kitchen aid cooktop which had four burners with this new cooktop which has five burners and far more control over simmering at low settings and much hotter burners at high settings. All in all I am very satisfied with my purchase.
Originally posted on Kitchenaid.com
Underpowereed
Why?!!!
11/19/2025
Gas flows but other than the middle burner, things heat very slowly . 4 cups of water takes 20 minutes.
Originally posted on Kitchenaid.com
Beautiful
LR28
10/24/2025
We purchased this for our new home and I absolutely love it. 5 burners come in handy and it™™s easy to clean and to keep shiny. It™™s a high quality cook top!
Originally posted on Kitchenaid.com
Poor design
TangoDancer
10/23/2025
This unit was installed by the house builder and I have to say it is the worst stainless steel I have ever had with the heaviest iron grids. The stainless is always messy and the iron grids do not fit any sink for cleaning. The on/off buttons are always a mess with grease splashes and always require cleaning. I had hoped for a satin finish with the knobs on the front and so out of the way but not so. The burners are too fierce and incorrectly placed. The large ring for a large pot should always, always be at the back whilst a small pan on low gas at the front. It is not a good cook top for me.
Originally posted on Kitchenaid.com
Love this Stove
Stovie
10/1/2025
6 years ago//. Cook on it almost daily! Every holiday it gets a work out!! Plus lots of entertainment cooking
Originally posted on Kitchenaid.com
CRAB
CRABOLA
9/30/2025
WILL NOT SIMMER...DO NOT BUY IT...HORRIBLE CUSTOMER SERVICE, I'VE BEEN ON HOLD FOR 1 HR AND 20 MINUTES...SO FAR....
Originally posted on Kitchenaid.com
Could be better!
Eriko
9/30/2025
I like your products, especially the gas cooktop that I purchased in the 1980s. I replaced it recently with an equilivant gas cooktop. The new gas cooktop has a greater distance between the burner and the brace that holds the pots and pans. This larger distance seems to reduce cooking efficiency. My old cook top could boil four quarts of water in less than five minutes. The new top takes more than ten minutes. Do you guys sell a brace that is closer to the burner? I suspect that an inch closer to the burners would improve cooking time and use less gas---which would be a huge contribution to the solution to global warming. Have you guys done any research about the optimal distance between the burner and the brace that holds the pots and pans? Could you sell a brace that is closer to the gas burners?
Originally posted on Kitchenaid.com
KitchenAid Cooktop Review
HP120
9/25/2025
We™™ve had the KitchenAid cooktop (Model KCGS356ESS) for a month, and it™™s been a great addition to our kitchen! The sleek design looks fantastic, and the five burners offer versatile cooking options. It heats up quickly, provides precise control, and is easy to clean. So far, we™™re really happy with its performance and reliability!
Originally posted on Kitchenaid.com
Takes longer to clean
Cicik
9/16/2025
Looks are beautiful but I felt like it cooks slower compared to my older model this stainless steel is harder to clean, take me longer cause it™™s always streak and food burned harder to wipe with just water, the burner button takes brain to figured out which way to turn it off. If this wasn™™t installed I might return it :(
Originally posted on Kitchenaid.com
Majorly POOR design
L fields
9/14/2025
Grates slide and collapse downward when moving pans around
Easily scratched
All writing worn off
Originally posted on Kitchenaid.com
Wonderful cooktop.
Armando & Lucero
9/3/2025
Very satisfied with this gas cooktop. Best I ever had
Originally posted on Kitchenaid.com
Gas stove
Hanson57
8/24/2025
Love it and would recommend to anyone who asks about stove tops
Originally posted on Kitchenaid.com
KitchenAid™™s False Advertising ™ Missing Griddle S
BIG SCAM
8/23/2025
Beware of KitchenAid™™s scam! I bought a cooktop advertised as including a griddle, but it never arrived. Instead, I got a slip of paper telling me to register online for instructions to claim it. I registered, but no email ever came. After months of calling customer service and being endlessly transferred, I was told I could order one for $0 when available. It™™s now been six months, I™™ve received no updates, and yet KitchenAid has been selling the griddle on their website this whole time. Totally dishonest advertising and terrible customer service.
Here are the emails I got from Kitchenaid
Post Purchase Major Appliances
Good Afternoon
I hope that this email finds you well. I am sorry that you have not received the griddle yet.
These are supposed to be sent out once the unit has been registered. As of right now they are on a back order and have no eta. We will send one to you as soon as they become available. I apologize for this delay.
Tonya
Loyalty Senior Customer Service Repl
Here is another email
On Jun 13, 2025, at 11:04 AM, Whirlpool Customer Experience <every_home_partners@whirlpool.com> wrote:
Hello,
Once the griddle is available you will receive a promotion to make a zero dollar purchase.
Regards,
Eric
D2C
Whirlpool
Originally posted on Kitchenaid.com
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New Cooktop User
New Gas Cooktop
8/18/2025
We have only been using the cooktop for a couple of weeks. However, it is easy to use and has the basic features one looks for in a mid-range gas cooktop. The simmer burner does simmer. It would be better for installations if the gas input port were in the rear rather than the bottom. The current configuration makes the top drawer in the cabinet a challenge to keep useful. Who can help me with the hidden damage on my wall oven door?
Originally posted on Kitchenaid.com
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Love my cook top!
jnd71
8/4/2025
I had been using a cooktop lighting it with a lighter. Can't complain as it was 37 years old. Love the looks of my new cooktop but have been burning some of my items as I am not used to how fast it cooks.. so am going to have to pay more attention. Don't get me wrong though ... I love it!
Originally posted on Kitchenaid.com
Good performance but scratches easily
5224
7/26/2025
I like the cooktops cooking performance. The grates are heavy duty and the different burner BTU output is nice. The knobs are hefty and nice as well. The stainless steel however scratches very easily. Very disappointed in the cheapness of the stainless steel.
Originally posted on Kitchenaid.com
Has everything I need!
3rdgirl
7/18/2025
Love this gas cooktop with 5 burner options. Love everything about it!
Originally posted on Kitchenaid.com
Look past this one, not worth the risk !
Bonnie713
7/15/2025
This is a nice cook top, however what its missing is a huge safety issue. When you turn the knobs since they don't light up you can accidently move the knobs while wiping the cook top and not realize gas is even on. This has happened to us many times, its only by the grace of God we are still here to tell this story. Once I cleaned the cook top and again no sound or clicks to alert its on, I fell asleep and my husband arrived about 45 minutes later to the fumes which I could not even smell from the living room where I fell asleep. This has happened at least 10 times in a span of 2 years. Its a dangerous cook top that does not warn you. I called Whirlpool only to be told its normal and that's the way it was designed. It makes me wonder of these house explosions, how easily this could happen if a cook top like this stays on with no warning of clicking or lighting up. I will replace as soon as its in my budget because Whirlpool did nothing to resolve it !
Originally posted on Kitchenaid.com
Not bad
J185
7/10/2025
We got this a month ago - works good so far. One burner doesn't light very well which is frusterating, but other than that, it seems to work well.
Originally posted on Kitchenaid.com
It works well
Cangel
7/9/2025
The cooktop works well however I am 5'2" tall and the extremely high grates are a real problem for someone my height. In order to cook anything in a dutch oven I have to stand up on my toes to see what is in the pot. My arm gets stressed trying to reach over a pot with higher sides. The product was designed by someone much taller it appears.
Originally posted on Kitchenaid.com
Very poor materials/defects/quality control
Rsolomon
6/10/2025
We purchased this cooktop along with $15k worth of other K/A appliances when we remodeled our kitchen in 2023. The S/S scratched and discolored (black spots) with normal use, and we are very CAREFUL with it. The chrome(?) burner rings developed copper-colored stains™¦all within 9 mos. of use. I contacted K/A and Costco regarding these issues, sent photos, and complained about manufacturer™™s defects/quality control. K/A told me it was ™aesthetic™ and was not a problem. It looks like crap now and will need to be replaced eventually™¦.long before it stops working. 1 star on product quality and customer service. Once you buy™¦you™™re on your own. Good luck!
Originally posted on Kitchenaid.com
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Low quality materials!!
Rsolomon
6/10/2025
I purchased this cooktop along with $15k worth of other K/A appliances when we remodeled our kitchen in 2023. The S/S scratched and discolored (black spots) with normal use, and we are very CAREFUL with it. The chrome(?) burner rings developed copper-colored stains™¦all within 9 mos. of use. I contacted K/A and Costco regarding these issues, sent photos, and complained about manufacturer™™s defects/quality control. K/A told me it was ™aesthetic™ and was not a problem. It looks like crap now and will need to be replaced eventually™¦.long before it stops working. 1 on product quality and customer service. Once you buy™¦you™™re on your own. Good luck!
Originally posted on Kitchenaid.com
Beware, fake price match, worst customer service
Ann Arbor
5/19/2025
Ordered this item online on Friday with a live agent walking through the process. Got a price match to Home Depot. Order was cancelled during the weekend. Called and waited online for 30 min, then transfered to another line for 30 min. Agent told me "Our system doesn't like the information on this order, find a local retailor." Got the supervisor, who said "Yes, that what our system does. Bye bye".
Horrible system, worst customer service ever. No reason to consider Kitchenaid or Whirlpool in the future.
Originally posted on Kitchenaid.com
Regrettable Purchase
Gknee64
5/9/2025
I am sorry I purchased this stovetop. Less than 6 months after purchase, the stainless steel was spotted, had many scratches, and looked as bad as the one I replaced, despite constant cleaning and meticulous care. When I called customer service to make an inquiry on the apparent softness of the stainless steel, they were rude and told me it was my fault. Do not buy this product!
Originally posted on Kitchenaid.com
Extremely Unsafe Cooktop, Grates Slip Constantly
Dwes
5/6/2025
We were excited to install the KitchenAid KCGS356ESS05 gas cooktop in our new home, but it has been a huge disappointment and, more importantly, a serious safety hazard.
The grates are poorly designed and frequently slip out of place while cooking. This happens regularly and is not a fluke. The small suction-like pads on the corners that are supposed to keep the grates stable easily slide off the metal surface, making the entire cooking surface unstable. This is a significant safety risk if you're boiling water or frying something.
I contacted the 5-year protection plan we purchased from Home Depot for an additional $195. I was sure this safety issue of the cooking grates sliding off while cooking would be covered. Instead, I was told it wasn't. I was advised to buy replacement grates out of pocket. How is a design flaw like this not covered under warranty? I canceled the plan and requested a prorated refund.
KitchenAid, I trusted your brand, but I regret this purchase. I will not recommend this cooktop to anyone for over $1000, which is small compared to the accident waiting to happen. KitchenAid has set consumers like me up for failure. I am considering replacing it with a safer, more reliable model from LG or Maytag before someone in my household gets hurt, even if KitchenAid does not have a solution.
Originally posted on Kitchenaid.com
Unhappy.
Sad but thatâs ok
5/2/2025
Love the look. If it wasn™™t for how easily scratched, it would be a perfect addition to my kitchen. Burners are not easily controlled.
Originally posted on Kitchenaid.com
MLF123
4/29/2025
the first time I used it there was a propane leak in the cooktop and all the burners came off when it went "BOOM". Thank God it happened before too much propane built up. Kitchenaid is sending a new one out, but I've been waiting a month so far. It sucks not having a cooktop. Been using a single plug-in burner. UGH!!!
Originally posted on Kitchenaid.com
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Great
Bobby Boyage
4/24/2025
Originally posted on Kitchenaid.com
lets eat
PJ & JC
4/1/2025
looks great makes the old kitchen like new and cooks super
Originally posted on Kitchenaid.com
Great looking and easy to clean
Head Chef 11
3/26/2025
Its only been several weeks and we do like it so far.
Originally posted on Kitchenaid.com
Only been a month but we do like it.
Newby11
3/23/2025
So far so good. Easy to use and easy to cl
ean. .....
Originally posted on Kitchenaid.com
All my appliances are ™Kitchen Aid ™and I am very.
GK General Construction
3/15/2025
I bought about a month ago and very happy with my new cooktop
Originally posted on Kitchenaid.com
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Great features
Billyjean
1/29/2025
Very reliable, gas seems to cook evenly and is faster.
Originally posted on Kitchenaid.com
Has the features most important to us
TWolfB
1/28/2025
This gas cooktop is much better than our old one. The LP conversion was successful, and the burners easier to regulate, though the labels and instructions for the burner tips didn™™t quite match the color coding. So we had a little guesswork there. The knobs are metal and sturdy, unlike the plastic knobs on our old cooktop. So far we™™re very happy with it. I do miss the hinged grates, but that™™s not a major issue.
Originally posted on Kitchenaid.com
Works excellent
Raz520
1/26/2025
Came as an upgrade with our new home. Fantastic option.
Originally posted on Kitchenaid.com
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Best gas cooktop!
JuliaMe
12/26/2024
I have had this cooktop for 3 years now. Hands down the best gas stove ever. Easy to clean and has good quality grates. It also looks nice in my kitchen!
Originally posted on Kitchenaid.com
Flame
bripat
12/23/2024
In less than a month of use, we start noticing yellow instead of blue flame from all five burners.
Originally posted on Kitchenaid.com
Pleased with Performance
DTY$
10/17/2024
Worth the money, easy to clean, no issues, did not associate it with the Kitchen Aid Brand.
Originally posted on Kitchenaid.com
Dynomite, every burner is wonderful cooks the food
Jxe#14
10/9/2024
What did in Puerto Rico at Home Depot at a fabulous price and it is the best makeover kitchen stove top. I™™ve ever seen
Originally posted on Kitchenaid.com
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Great Look and features
Brian53
9/23/2024
Installed this about 2 months ago. It looks great and has very sturdy cast iron grates. I love having 5 burners.
Originally posted on Kitchenaid.com
Nice but no safety features
Danny Garcia
9/9/2024
Stove does not have safety feature to keep hagas from leaking. I would have expected this stove would have this feature. My 20 year old stove has it. Tried contacting kitchen aid but was unable to get ahold of anyone.
Originally posted on Kitchenaid.com
Korrie
8/17/2024
Originally posted on Kitchenaid.com
